Please Please Please Do Not use this place! Not only will this place not have your items done on time, but they will make you drive to their other location in Reisterstowmn to pick up your own items and you'll receive horrible costumer service. Please read my story of hell that this guy put me through. It will make you want to shop else where!
I'm usually the type of person that still tries a place that has a bad review hoping that maybe it was a fluke that somebody had a bad experience. This time I really wish I had listened to the reviews and found somebody else to have some patches sown on to some items.
I dropped them off around lunch time on a Thursday, with an expected time of completion to be the following Friday. I show up at 450 the Friday that they are suppose to be ready. They lady at the store told me that they have not been dropped off yet. The guy shows up at like 510 and the girl tells him I'm here for my items and he says oh yea they won't be ready today. He told me the earliest he could have them ready would be Saturday afternoon. I loose it. I told him that if he knew that they weren't going to be ready on time that I should have had a phone call to tell me.
I tell him that I wanted my money back since the items were not done when they said they were going to be. He says sure I can refund your money, but I'm not doing the work then. Absolutely horrible costumer service.
He told me that I would have to goto 750 main st to pick them up. I drive there and the guy there calls the same guy I was dealing with in finksburg to tell me that they don't have them there and that they outsource it to another cleaners of franklin blvd. I told the guy that this has been a horrible experience and I will never do business with them again. His response " well I don't want costumes like you anyways", costumes like me? You mean customers that want their stuff on time!?!?! What ever happened to the costumer is always right. Especially when they actually are!
I drive to that cleaners and the lady there was real nice, told me that she did not receive my items until the morning I was picking them up. So who know where my stuff sat for 7 days.
All USA
Please Please Please Do Not use this place! Not only will this place not have your items done on time, but they will make you drive to their other location in Reisterstowmn to pick up your own items and you'll receive horrible costumer service. Please read my story of hell that this guy put me through. It will make you want to shop else where! I'm usually the type of person that still tries a place that has a bad review hoping that maybe it was a fluke that somebody had a bad experience. This time I really wish I had listened to the reviews and found somebody else to have some patches sown on to some items. I dropped them off around lunch time on a Thursday, with an expected time of completion to be the following Friday. I show up at 450 the Friday that they are suppose to be ready. They lady at the store told me that they have not been dropped off yet. The guy shows up at like 510 and the girl tells him I'm here for my items and he says oh yea they won't be ready today. He told me the earliest he could have them ready would be Saturday afternoon. I loose it. I told him that if he knew that they weren't going to be ready on time that I should have had a phone call to tell me. I tell him that I wanted my money back since the items were not done when they said they were going to be. He says sure I can refund your money, but I'm not doing the work then. Absolutely horrible costumer service. He told me that I would have to goto 750 main st to pick them up. I drive there and the guy there calls the same guy I was dealing with in finksburg to tell me that they don't have them there and that they outsource it to another cleaners of franklin blvd. I told the guy that this has been a horrible experience and I will never do business with them again. His response " well I don't want costumes like you anyways", costumes like me? You mean customers that want their stuff on time!?!?! What ever happened to the costumer is always right. Especially when they actually are! I drive to that cleaners and the lady there was real nice, told me that she did not receive my items until the morning I was picking them up. So who know where my stuff sat for 7 days.