The absolute worst customer service! Most frustrating experience of my life has been trying to payoff a auto loan from my decesaed father with this self proclaimed "BIG BANK" as the Easton manager so arogantly informed me. You would think they would be happy to provide me with a letter to give to MVA confirming the payoff ( I understand it takes a while to get the actual lein release)So I can get my tags, BUT NO 10-14 days for the back office to process it. So I got my check back and told them to shove it! Trucks in a deceased mans name only with no estate or asssets to attach so they can take a beating on a repo auction.All over a piece of paper. Sound Business move BIG BANK
All USA
The absolute worst customer service! Most frustrating experience of my life has been trying to payoff a auto loan from my decesaed father with this self proclaimed "BIG BANK" as the Easton manager so arogantly informed me. You would think they would be happy to provide me with a letter to give to MVA confirming the payoff ( I understand it takes a while to get the actual lein release)So I can get my tags, BUT NO 10-14 days for the back office to process it. So I got my check back and told them to shove it! Trucks in a deceased mans name only with no estate or asssets to attach so they can take a beating on a repo auction.All over a piece of paper. Sound Business move BIG BANK