Called looking to purchase a high end range hood and have it installed by place of purchase. Before installation, we needed to prep the area (tile it) and needed to know if any support needed to be added before tile went up so it didn't need to be torn down later if done incorrectly. Spoke with Steve who offered absolutely no help at all. Not only didn't he know the simple answer but he wouldn't even lift a finger to get me an answer from a technician who installs them. Frustrated and amazed at the lack of support by this company I went and found a company (Design House Kitchens) that was amazing and not only got my answer for me but sent the installer out to look at it and give me my answer in person. This, with not so much as a call and an inquiry for this purchase. Having an installer that was familiar with the installation of these hoods could have easily answered this question over the phone, however, Design House Kitchens went the extra step and sent the installer out to make sure the details were clear and the prep. was going to be done right. Steve from Stuart Kitchens Pikesville, however, made me feel like I was asking for top secret information. Too bad he called me back later with an answer he could have put a little effort into when he was asked. Too late by that point. I had already found a company who had GOOD customer service and who appreciated the business! Guess they don't really need the business. Not to mention their installation price was almost $1000.00 more than Design House. Guess they don't know much about social media either! DON'T WAST YOUR TIME WITH THEM! Very pompous!
All USA
Called looking to purchase a high end range hood and have it installed by place of purchase. Before installation, we needed to prep the area (tile it) and needed to know if any support needed to be added before tile went up so it didn't need to be torn down later if done incorrectly. Spoke with Steve who offered absolutely no help at all. Not only didn't he know the simple answer but he wouldn't even lift a finger to get me an answer from a technician who installs them. Frustrated and amazed at the lack of support by this company I went and found a company (Design House Kitchens) that was amazing and not only got my answer for me but sent the installer out to look at it and give me my answer in person. This, with not so much as a call and an inquiry for this purchase. Having an installer that was familiar with the installation of these hoods could have easily answered this question over the phone, however, Design House Kitchens went the extra step and sent the installer out to make sure the details were clear and the prep. was going to be done right. Steve from Stuart Kitchens Pikesville, however, made me feel like I was asking for top secret information. Too bad he called me back later with an answer he could have put a little effort into when he was asked. Too late by that point. I had already found a company who had GOOD customer service and who appreciated the business! Guess they don't really need the business. Not to mention their installation price was almost $1000.00 more than Design House. Guess they don't know much about social media either! DON'T WAST YOUR TIME WITH THEM! Very pompous!