Absolutely horrible! Over the phone I gave full details of the cake I needed a week in advance. They gave me a quote of $70 and they said to send any pictures or ideas to their email and they would email back with a sketch. They were closed Sunday and Monday and partially open on Tuesday due to renovation. I called Tuesday and was reassured that I would have a custom cake by Saturday but they were in the middle of their renovation. I didn't hear back by Thursday morning so I called again, they said they never received my email and that I would have to come in and place my order. I went in that day and they said all they could do was put an do edible image on the cake and it was going to be $30 more than discussed earlier. When I asked why, they said it was due to short notice even though over the phone they said it was doable to have a custom cake by Saturday in my price range. I told them I'd rather not order at this point and they said "good luck with that".
All USA
Absolutely horrible! Over the phone I gave full details of the cake I needed a week in advance. They gave me a quote of $70 and they said to send any pictures or ideas to their email and they would email back with a sketch. They were closed Sunday and Monday and partially open on Tuesday due to renovation. I called Tuesday and was reassured that I would have a custom cake by Saturday but they were in the middle of their renovation. I didn't hear back by Thursday morning so I called again, they said they never received my email and that I would have to come in and place my order. I went in that day and they said all they could do was put an do edible image on the cake and it was going to be $30 more than discussed earlier. When I asked why, they said it was due to short notice even though over the phone they said it was doable to have a custom cake by Saturday in my price range. I told them I'd rather not order at this point and they said "good luck with that".