Michael Bonsby Heating and Air Conditioning LLC

The technicians always call to let yuou know they're coming and come on time. they are always friendly and professional and give explanations on a level that I can understand. i'm very pleased with the quality of work.

Very poor experience. Heat didn't work on Saturday and I called them to come in for service. Got them through home advisor. Technician came in with a tablet playing a card game and he was on the game even while doing the repairs. He fixed it and left and two days later there was no heat again. Called the company again and they transferred me to a lead technician who said it's because of the nest thermostat I have and they can't do anything about it. I didn't believe what he said because he seemed like he just didn't want to come out for the repair. So I called a different company and that technician came and said the motor needed replacement and that he could turn the heat back on but it would go off again in a couple of days and that he would replace the motor. The second company only charged me $79 for coming out and these guys charged me $139. It was a rip-off. Would not recommend to anyone. Poor service all around.