Lotus Hair & Nail Day Spa

This nail shop has potential to be better than the customer service they deliver. Hands down, they have some nail techs, who are very skilled at creating some sassy, hip and stylish designs. However, when it comes to nail care, customer service and shop appearance, they definitely missed the mark. I keep coming back because they have fair prices and open early. I came in today to get a 3d nail design, with studs, repaired. The studs started coming off, after one week of me getting my full set done. The nail tech, who originally assisted me last week, was not available. Another tech said she could assist me, in her absence. I showed her what it was I was getting. I asked her to do the same exact design, using the same studs, that was on the same nail,on rhe opposite hand. She shook her head YES to confirm this was possible. After taking off the damaged design on my nail, she discovered that she in fact did not have the necessary materials to fix my nail. I tried to have a discussion with shop owner Nick. He spent the majority of the discussion arguing that it was not their fault, that I had to leave the shop with my nails looking like this...PLEASE SEE PICS. As I told him, I understand the occurence of them running our of supplies. However, they should have checked FIRST to ensure they were equipped and prepared to do my nails, instead of assuming they were, accept the request to do my nails, then after the fact, say no we can't do your nails. TOTALLY UNACCEPTABLE!!!