Kitchens by Request

This rating is a rating based on my experience and interactions with the owner, Blue Arnold. I would rate the craftsmanship of the work itself a 4. The owner of this company grossly overcharges with an electrical markup of 65%. I phoned 4 different contractors who agreed and stated that the usual and customary markup for electric is approximately 25%. I did not receive an estimate for the electrical work at the outset and when the final bill came in it was much more than I had expected. Blue stated that it was an old home which required more time and previous electrical work had been poor. The contractors I spoke with for advice stated that if you work on an old home you should expect issues. In addition, subsequent to the completion of the project, I was continually blowing fuses. Blue Arnold did not respond to my text even after telling me that he would be around for 5 yrs. to cover anything that occurred. I had to hire another electrical contractor who stated that too many appliances were placed on one line. There were several additional issues all relating to overcharges and my interactions with Blue Arnold. Beware of all items and charges related to work being performed. I would NOT recommend this contractor.

Hired contractor (Kitchens By Request - William Arnold, III, aka "Blue Arnold") and are now suing them for multiple issues. Job took much longer then was agreed upon in the contract. They fraudulently billed us. For example, we picked an expensive sink and they replaced it with a sink several thousand dollars cheaper and tried to pass it off as our choice while not crediting us for the price differences of the sinks, as well as over billing us for numerous other items, (sent late bills in an attempt to flagrantly over bill us for multiple items). Claimed they were owed money when they were overpaid, hence the need for the lawsuit. They took advantage of our trust and made design decisions on their own without consulting us. Arnold's employee, Perry Christian, did an exterior color consultation for our front door, trim and shutters and sent us a bill for nearly five thousand dollars. Perry wasn't certified to do any of this at the time of service. Other certified color consult estimates would have charged us $300.00. Complete rip off. In addition, we have a large walk in shower with glass but the glass is so unstable the shower can't be used. We don't believe that they have ever done a glass shower this size. Arnold acknowledged the problem with the glass not being stable and after agreeing to fix it properly changed his mind and eventually recommended a horrible metal bar which aesthetically takes away from the design of the bathroom. Other contractors have come in and advised us that there were plenty of other ways to design the shower so the glass was stable. Kitchens By Request didn't want to correct this mistake because they didn't want to spend the money fixing their error. The stability bar was a cheap ugly unacceptable option. It will cost thousands to correct this problem. The lawsuit is further to recover the faulty design and workmanship in this regard. In short, I would never recommend this contractor for anything unless you are looking to be ripped off.