I am consistently impressed with my experience at Bowie Auto Clinic. By and large, the time for repairs and maintenance is fair. Sometimes it is a same day turnaround, often next day (your mileage may vary). Guillermo and particularly Mark are very transparent in what they are looking for, what they believe is going wrong, what maintenance is recommended and when. Several times they have elected not to recommend or replace certain parts as it isn't necessary, despite that given the work they probably could have made the recommendation calling it proactive and I would have accepted. Most recently, I asked them why they hadn't replaced three other units in the course of replacing one, they discussed the cost and unless they had good reason to believe it was going to fail, it wasn't absolutely necessary. They then told me what I should look for in terms of failure going forward.
Very often, they show me the broken part, explain how and why it broke and the consequential effects on driving performance. As well, they have often not charged me for minor repairs or tweaks, treating them as targets of opportunity. They are good about identifying issues that don't require immediate repair and are worth keeping an eye out for.
This builds trust. I am more inclined to accept their assessments for more expensive repairs when they come. I a expect their prices to be at the very least fair, while the repair experience will be well above average if not frankly outstanding. A business that is out to keep my costs low, especially over the long term, is worth more business. My 2c.
All USA
I am consistently impressed with my experience at Bowie Auto Clinic. By and large, the time for repairs and maintenance is fair. Sometimes it is a same day turnaround, often next day (your mileage may vary). Guillermo and particularly Mark are very transparent in what they are looking for, what they believe is going wrong, what maintenance is recommended and when. Several times they have elected not to recommend or replace certain parts as it isn't necessary, despite that given the work they probably could have made the recommendation calling it proactive and I would have accepted. Most recently, I asked them why they hadn't replaced three other units in the course of replacing one, they discussed the cost and unless they had good reason to believe it was going to fail, it wasn't absolutely necessary. They then told me what I should look for in terms of failure going forward. Very often, they show me the broken part, explain how and why it broke and the consequential effects on driving performance. As well, they have often not charged me for minor repairs or tweaks, treating them as targets of opportunity. They are good about identifying issues that don't require immediate repair and are worth keeping an eye out for. This builds trust. I am more inclined to accept their assessments for more expensive repairs when they come. I a expect their prices to be at the very least fair, while the repair experience will be well above average if not frankly outstanding. A business that is out to keep my costs low, especially over the long term, is worth more business. My 2c.