I bought my car from the Bayside in Annapolis almost a year and a half ago, and have had to have it serviced SEVERAL times at this location. Each time we go, the staff are incredibly rude and lack any form of customer service and communication skills. This last go round, I had to have my car towed there (again) the Sunday before last. Monday morning at 8:28am my phone starts ringing back to back. Apparently they don't believe in calling once and leaving a message, they insist on calling 3x before doing so. After their 3rd missed call I received a voicemail dripping with attitude that they have my vehicle and need to speak with me. I called back and left a message reminding them they're not the only ones at work at 8:30 in the morning, so if they could be patient, I'll practice the same. After returning my call and speaking with them, they tell me they need to replace my battery to run diagnostics and that will cost $146. Because I've had to tow my car in several times in the short time I've had it, and because the tow was able to hook something up to drive it onto the bed of his truck, I argued this, was placed on hold, and 5 minutes later was told the Service Manager gave the go ahead to waive the $146. This placed my car at the bottom of the barrel and never heard a word again until Tuesday when I called to request an update, and possibly getting a service loaner car so I can get myself to work instead of depending on friends. I was first asked if I would be paying for the loaner. When I said it would be a service loaner, I was then told they couldn't help me, and they will be running the diagnostics after lunch. Again, closing without update. Wednesday morning, my husband calls and is told they STILL had yet to run the diagnostics and will be in touch shortly. Late Wednesday afternoon, my husband speaks to Tabitha who tells him that while my battery is fine, I need a new alternator to replace the one they installed 12 months before, it'll be $700, and is "absolutely not covered under any warranty." Only after my husband demands to speak with a manager does she say, "I don't know who that would be.. oh wait. you bought your car from the Bayside in Annapolis? oh! you're 'Bayside for Life!' that gives you 10% off services! oh, and I see you've earned a lot of points from your past visits! that brings it down to $540!"
My husband, again, demands to speak to a General Manager, and is put on hold. He's then transferred to the Corporate Compliance Manager, who was very courteous, and listened to everything we've been going through with these people. This gentleman expressed shared concern, said he would be looking into it, and by the end of this call my husband received a call from the Service Manager, Ellen, letting us know they'll be taking care of this visit, and our new alternator will be in Thursday, Friday at the latest. Thursday comes and goes without any update. Friday morning, the same - nothing. Friday evening, the Service Manager calls our home phone (how odd to not ring our cell phones off the hook for once) and tells me my car is ready, and she's included a quote for the crack in my exhaust. I got my car back Saturday morning, the quote is $1500, and this is the last time I bring one of my cars to Bayside Chevy in Prince Frederick.
Rude staff, terrible attitudes, and even worse communication.
All USA
I bought my car from the Bayside in Annapolis almost a year and a half ago, and have had to have it serviced SEVERAL times at this location. Each time we go, the staff are incredibly rude and lack any form of customer service and communication skills. This last go round, I had to have my car towed there (again) the Sunday before last. Monday morning at 8:28am my phone starts ringing back to back. Apparently they don't believe in calling once and leaving a message, they insist on calling 3x before doing so. After their 3rd missed call I received a voicemail dripping with attitude that they have my vehicle and need to speak with me. I called back and left a message reminding them they're not the only ones at work at 8:30 in the morning, so if they could be patient, I'll practice the same. After returning my call and speaking with them, they tell me they need to replace my battery to run diagnostics and that will cost $146. Because I've had to tow my car in several times in the short time I've had it, and because the tow was able to hook something up to drive it onto the bed of his truck, I argued this, was placed on hold, and 5 minutes later was told the Service Manager gave the go ahead to waive the $146. This placed my car at the bottom of the barrel and never heard a word again until Tuesday when I called to request an update, and possibly getting a service loaner car so I can get myself to work instead of depending on friends. I was first asked if I would be paying for the loaner. When I said it would be a service loaner, I was then told they couldn't help me, and they will be running the diagnostics after lunch. Again, closing without update. Wednesday morning, my husband calls and is told they STILL had yet to run the diagnostics and will be in touch shortly. Late Wednesday afternoon, my husband speaks to Tabitha who tells him that while my battery is fine, I need a new alternator to replace the one they installed 12 months before, it'll be $700, and is "absolutely not covered under any warranty." Only after my husband demands to speak with a manager does she say, "I don't know who that would be.. oh wait. you bought your car from the Bayside in Annapolis? oh! you're 'Bayside for Life!' that gives you 10% off services! oh, and I see you've earned a lot of points from your past visits! that brings it down to $540!" My husband, again, demands to speak to a General Manager, and is put on hold. He's then transferred to the Corporate Compliance Manager, who was very courteous, and listened to everything we've been going through with these people. This gentleman expressed shared concern, said he would be looking into it, and by the end of this call my husband received a call from the Service Manager, Ellen, letting us know they'll be taking care of this visit, and our new alternator will be in Thursday, Friday at the latest. Thursday comes and goes without any update. Friday morning, the same - nothing. Friday evening, the Service Manager calls our home phone (how odd to not ring our cell phones off the hook for once) and tells me my car is ready, and she's included a quote for the crack in my exhaust. I got my car back Saturday morning, the quote is $1500, and this is the last time I bring one of my cars to Bayside Chevy in Prince Frederick. Rude staff, terrible attitudes, and even worse communication.