Bates trucking

I have never seen a business like this in all my life , I am working on week 3 in my trash has not been picked up , they have came up with all kind excuses talking about the holiday they promised to come out certain days by certain time never did. You try to reach them,They keep giving you a voicemail , which says I will be back with you the next business day I've got this every single day I have called them at least 25 times and emailed them 4 times and no one still has not gotten back with me in 3 weeks. then when you talk to someone that act so concerned. you pay in advance , a now u got to email about getting my money back. they're giving me some running around , then he said the truck is broke down for a couple of days when there were two trucks less than 1 block from my house. They are not concerned at all I like the old company I've had problems with this company every since they took over. I was advised to go to the Better Business Bureau and this is where I'm headed with this if they're not concerned and I don't care neither do I. I have been speaking to someone named Darnell and he says he will take care of it . also Tracy Bates I've left her lots of messages as well