This has to be the worst run financial institution I have every dealt with. Each time I call in I find each person I talk to understands nothing and is no help with anything. I want to make a simple payment over the phone for a loan with them, they make it the hardest possible thing ever to do and still will not allow me to pay the debt. They have great arrangements with local dealerships because when I first spoke to the dealership about financing another company had a lower rate but than on my paperwork they were the finance company of choice (I did not choose them). I was too far in the process and the rates were very little in difference so I decided not to say anything and I felt it would be good to support a local bank. What a big mistake! I am sure the dealership is receiving some type of kickback because of how I was bamboozled into using bank of glen burnie. They have no understanding of customer service and charge for everything. They are charging me 2.50 so I can pay the car loan I have with them over the internet. I work in finance and understand what it takes to setup an automatic payment but to the bank of glen burnie setting up and auto draft takes 4 weeks. They are a bunch of incompetent minimum wage employees whohave no idea what they are doing. Any other ban ks that reads this please email me so I can refinance my auto loan. I will take a higher rate to get away from this corrupt and poorly run bank.
All USA
This has to be the worst run financial institution I have every dealt with. Each time I call in I find each person I talk to understands nothing and is no help with anything. I want to make a simple payment over the phone for a loan with them, they make it the hardest possible thing ever to do and still will not allow me to pay the debt. They have great arrangements with local dealerships because when I first spoke to the dealership about financing another company had a lower rate but than on my paperwork they were the finance company of choice (I did not choose them). I was too far in the process and the rates were very little in difference so I decided not to say anything and I felt it would be good to support a local bank. What a big mistake! I am sure the dealership is receiving some type of kickback because of how I was bamboozled into using bank of glen burnie. They have no understanding of customer service and charge for everything. They are charging me 2.50 so I can pay the car loan I have with them over the internet. I work in finance and understand what it takes to setup an automatic payment but to the bank of glen burnie setting up and auto draft takes 4 weeks. They are a bunch of incompetent minimum wage employees whohave no idea what they are doing. Any other ban ks that reads this please email me so I can refinance my auto loan. I will take a higher rate to get away from this corrupt and poorly run bank.