Baltimore Freightliner-Western Star

One star is truly too much to give these horrible people. They have the absolute worse customer service. Zero sense of urgency. My 2017 m2 has spent the last 2 weeks in shop waiting on a water pump that has already failed once before. In addition to that - a broken rear diff lock control in which they’re denying warranty claim and fighting me on. Also, air condition has been broke for the majority of the ownership since buying the truck brand new. They have cost me thousands of dollars by just taking there good ole time. The first time last year it spent 3-4 days in shop to have AC and rear diff lock looked at. The rear diff was ok supposedly and they claimed to fix the AC and 20 minutes after picking back up it failed again. Spent 3 hours in waiting room that night just to be sent back away and told I would have to come back another day but Eric would make me a priority for the hard time I was given. Eric pretended to never have said that when I took it back a month later and so I dealt with sitting in my own sweat for the entire summer of 17 because I didn’t hav the time or money to wait for them to service it again even tho it’s covered under warranty.. This time around they claim rear diff lock is actually broke (although nothing changed since the first time it was there). Now they’re denying the claim for warranty for rear diff lock and they haven’t even started on AC yet because they’re waiting for Cummins to manufacture a new water pump as they’ve been out of stock for 2 weeks apparently. Did I mention this is a 2017 Freightliner M2 106? 2017. I pay $2000 a month to deal with nothing but problems. Eric and the rest of the staff at Baltimore Freightliner are the most careless, horrible people to deal with. They’re down right rude and truly do not care or value their customers. Eric completely lacks any and all knowledge about trucks and I’ve been unable to figure out why he’s even in the position of handling customer accounts that he’s in. They’re liar and they’re theives.