Arundel Cooling & Heating

I purchased a heat pump recommended by Arundel Cooling and Heating along with a thermostat in Summer of 2016, is was supposedly more efficient than my old one but did not appear to be so even though I had cut back on my electricity usage. Last month my electric bill doubled over the highest bill in 30 years. On one of the colder days the heat pump was so loud, I thought it would explode. I checked on the other heatpumps in the neighborhood and heard nothing remotely similar. to the noise. I called Arundel and the service man examined the system . . .

I called to try to get them to come out to service a new home we just bought. Initially spoke to Jim who told me he doesn't handle those types of requests and would transfer me to someone who does (it was the main number on the top of their website). Was on hold for a while when a man picked up who sounded like he was eating and when I said "Hello?" He said that it was the wrong line and put me back on hold. Then it sounded like the same guy picked up a moment later without food in his mouth this time and asked why I was calling, so I explained the same way I did to Jim. Then he said he doesn't handle that and he would get me to Sales. I waited on hold for Sales for a few minutes and then just gave up. Unprofessional to say the least. It felt to me like they don't really care about new customers.